Return Policy
Effective Date: 9 November 2023 (last updated: 10 June 2025)
At shop.decibelpeak.com, we’re committed to transparency and clarity when it comes to your purchases. Please review our return and refund policy carefully before placing an order.
Physical Products (e.g., Acoustic Foam, Accessories)
All sales of physical products are final once the order has shipped.
We do not accept returns or offer refunds for physical items unless one of the following applies:
- The order is canceled before shipping
- The item arrives damaged or defective
Please ensure that your order details (product, color, quantity, etc.) are correct before completing your purchase.
Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us at [email protected] within 5 days of delivery
- Include your order number and clear photos of the product and packaging
- We will evaluate the situation and arrange a replacement or refund if appropriate
Digital Products (e.g., Software, Apps, Licenses)
You may request a refund within 30 days of purchase if the product has not been activated, downloaded, or used.
For support with digital products, please contact [email protected] before requesting a refund. We’re happy to help.
Refunds
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days for the funds to appear, depending on your financial institution.
Contact Us
For any questions or concerns, reach out to:
📧 [email protected]
Policy Changes
We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated effective date.