Effective Date: 9 November 2023
We want you to be completely satisfied with your purchase from shop.decibelpeak.com. If you are not satisfied for any reason, we offer a straightforward return and refund policy to make the process as smooth as possible.
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as when you received it.
- Returns must be initiated within 30 days of the delivery date.
- Personalized or customized items are not eligible for return unless they arrive damaged or defective.
Initiating a Return
- Contact our customer support team at [Customer Support Email] within 30 days of receiving your order. Provide your order number, a description of the item you wish to return, and the reason for the return.
- Our customer support team will provide you with a Return Authorization Number (RMA) and further instructions on how to proceed with the return.
- Clearly mark the RMA on the outside of the package you are returning.
- Ship the item to the address provided by our customer support team.
Customers are responsible for the return shipping costs, unless the return is due to an error on our part or the item arrived damaged or defective. In such cases, we will provide a prepaid shipping label.
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If your return is approved:
- For returns within 30 days of delivery, the refund will be processed to the original payment method.
Refunds will be processed promptly, but please allow up to 10 business days for the funds to appear in your account, as processing times may vary by financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or a refund, as applicable, and provide instructions for returning the item.
If you have any questions or need assistance with your return, please reach out to our customer support team at [email protected].
Changes to This Policy
We may update and modify our return policy from time to time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this page periodically to stay informed about our policies.
Thank you for shopping at shop.decibelpeak.com. We value your business and are committed to providing the best possible shopping experience.